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Modulate Your Voice
Research has proven that when a person is shouted at, he usually shouts back. With a little forethought, patience and practice, you can calm an angry person with your tone of voice.
"A soft answer turneth away wrath: but grievous words stir up bad-and-ugly/index.html">good-bad-and-ugly/index.html">anger." King Solomon, Proverbs 15:1
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